Is your workshop running the way it should?
Hands-on workshop control for car garages, local independents and commercial workshops. From job cards, parts and estimates to invoicing and admin, we take care of the paperwork so you can stay in the workshop doing what you do best.
Sound familiar?
Finding it a challenge to source parts?
Need support with estimates or invoicing?
Vehicles off the road for longer than they need to be?
Not sure your compliance documentation would stand up to an audit?
Everything from booking the job to final payment and happy customers
From booking in and technician attendance through to invoicing and payment. Choose one service to fix a specific problem or combine them for full workshop support.
Need a go-between for your team and management? Worried there's a divide and you need support with people management?
People management support
A trusted link between the workshop floor and management. Issues are raised early, communication stays open and everyone knows what's expected.
Training & team development
Need help establishing how your team works best and what works for everybody? Practical training for supervisors, admin staff and technicians.
Supplier & customer relationships
Need help building lasting relationships with suppliers and customers? Clear communication, reliable follow-up and fair terms.
Staff absence cover
Need assistance while staff are away? Experienced cover for holidays, sickness or busy periods.
Clear, repeatable ways of working that keep jobs moving and stand up to an audit.
Administrative support
Bookings, job cards, customer updates and supplier chasing handled for you, so you can stay in the garage working.
Workshop control
Planning, scheduling, technician attendance, parts sourcing and estimates, on site or remotely.
Process review & implementation
A clear look at how work flows from booking to invoice. New processes designed, rolled out and bedded in where things stall.
Compliance & audit readiness
MOT, servicing and inspection schedules kept on track. Compliance documentation kept organised and ready for customer audits.
Every hour, every part, billed with money reaching the bank.
Backlog recovery
A focused project to clear outstanding job packs and unbilled work in progress, turning it into cash.
Estimates & invoicing support
Accurate estimates, job costing and timely invoices, so no labour or parts slip through the gaps.
Credit control & debt recovery
Polite, persistent chasing of overdue accounts. Queries resolved quickly so payments aren't held up.
Local, national or hybrid
Based in Northamptonshire, at the heart of the Golden Triangle, we support and service garages both on site and remotely. We work with each client to find the approach that best meets their needs.
On site in Northamptonshire
Hands-on support in your workshop across Northamptonshire and the surrounding counties.
On site across the UK
Central to the motorway network, ready to travel to workshops across the country.
On site and remote
A mix of site visits with remote support through your existing garage or workshop system.
Support that fits your business
Projects
A fixed scope with a clear finish line. Ideal for backlog recovery, audit preparation or a new process.
Ongoing support
On-demand or on a monthly retainer, whatever works best for your business. Our job is to support your operation whenever you feel you need us.
Cover
Short-term help while staff are away or during your busiest periods.
From 1,100 open job packs to fully invoiced in four weeks
After a TUPE transfer, a busy 24-hour HGV workshop inherited a backlog of 1,100 outstanding job packs worth around £160,000. New processes cleared the backlog in four weeks. The workshop has stayed up to date since.
Completed work wasn't being processed, so it couldn't be invoiced. Cash flow suffered while work in progress was hard to control.
The job pack workflow was redesigned with clear responsibilities. The supervisor and administrator were trained to keep it running.
Every job invoiced within four weeks. Around £85,000 is now processed each month. The workshop also achieved its highest ever Shield Audit score.
Who we work with
Car garages & local independents
Busy independent garages who need the admin handled so they can keep working on vehicles.
Van & LCV garages
Workshops looking after light commercial vehicles for trades and local businesses.
HGV & commercial workshops
Tractor units, rigids and trailers, including 24-hour operations.
Fleet operators
Hire, lease and transport businesses with their own workshops or maintenance contracts.
Built on the workshop floor, not in a boardroom
POISE Management is run by an experienced, people-focused professional who cares about results and the wellbeing of the team on the floor.
The founder's background covers every side of the operation: running a 24-hour commercial workshop, managing HGV drivers across nationwide transport, delivering new operations as a project analyst, planning fleet maintenance. That means understanding the pressure on technicians, the demands of customers and what it takes to keep a workshop profitable.
- Workshop ControllerLeading a 24-hour HGV workshop supporting a 220-asset fleet. Coordinating 8 technicians, planning, estimates, invoicing, payroll submissions and supplier performance.
- Vehicle Maintenance Unit AdministratorPlanning workshop activity, maintenance schedules and repair estimates. Covering the Workshop Controller role during absence.
- Business Delivery AnalystProject managing the implementation of a new warehouse and Class 2 transport operation, growing revenue by 47.8%. Working with software developers to improve systems. Training 20+ new starters.
- Transport CoordinatorManaging nationwide Class 1, Class 2 and van operations. Supervising HGV drivers, keeping operations legally compliant with customer accounts worth around £17,500 a day.
- Operations AssistantMaintenance planning for around 200 commercial vehicles. Coordinating MOTs, servicing, fleet compliance, quotations and purchase orders.
Let's talk about your workshop
Book a free, no-obligation call or meeting. We'll talk through your concerns and let you know whether we can help.
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